PharmLink

Platform overview

Guild meeting · Friday April 2026

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PharmLinkPharmLink platform

Pharmacy network & platform performance

December 2025 – March 2026 · Prepared for The Pharmacy Guild of Australia

Registered pharmacies
122
Across 7 states & territories
Orders processed
194
442% growth Dec→Mar
Order value (GMV)
$17,222
$8,725 in March alone
Products available
1,425
35+ product categories
Suppliers on platform
128
Major healthcare brands
Monthly order value growth
Order valueOrder lines
Network expansion
Active HCPsActive pharmacies

Why commercial margins matter — the cost of running this platform

PharmLink operates a complex, multi-party marketplace connecting HCPs, pharmacies, and suppliers. The platform carries significant fixed infrastructure costs, working capital risk, and operational overhead that must be sustained through the margin on each order. A low-margin model puts the entire network at risk.

Credit & collection risk

$2,397

Currently outstanding from HCPs. PharmLink bears the default risk — if a client doesn't pay, the pharmacy has already fulfilled the order. One buyer is 78 days overdue across all invoices. This risk scales with volume.

Payment waterfall position

Last in line

In the payment chain, pharmacies are paid first (product cost), then PharmLink receives its margin. Any collection shortfall is absorbed by PharmLink — not by the pharmacy. This structural risk must be compensated by adequate margin.

Platform operating costs

Significant

Technology infrastructure, supplier integrations, pharmacy onboarding, training, HCP account management, invoicing, collections, and compliance. These are fixed costs that don't reduce when margins are squeezed.

Payment flow & who bears the risk
1. HCP orders
$18,045
Total invoiced to date
2. Platform collects
86.7%
Collection rate
3. Pharmacy paid
First
Product cost — protected
4. PharmLink paid
Last
Absorbs shortfall
Settlement cycle is 20–50 days. PharmLink funds the working capital gap between fulfilling orders and receiving payment. Longer settlement cycles and higher volumes increase this capital requirement proportionally.
Collection risk by HCP client
1 in 11 buyers has systemic non-payment ($404, 78 days). As the network scales to hundreds of HCPs, even a 5% default rate on $100K monthly GMV = $5,000/month in bad debt. Only commercial margins can absorb this.
The case for sustainable margins
Low margin model (<5%)
  • Cannot absorb bad debt or late payments
  • No capacity to fund onboarding of 97 pipeline pharmacies
  • Platform becomes unsustainable at scale
  • One large default could collapse the model
  • No investment in product expansion or service quality
Commercial margin model (8–12%) ✓
  • Absorbs credit losses and late payments
  • Funds pharmacy onboarding and training
  • Supports technology and platform development
  • Enables national expansion to all 7 states
  • Scales sustainably as volumes grow nationally
What pharmacies gain
  • Zero credit risk — paid at product cost
  • New revenue from HCP/NDIS clients they don't have today
  • No marketing or client acquisition cost
  • Orders delivered through existing workflow
  • Access to 1,425 products across 128 suppliers
Pharmacy network — national coverage
25
Active — processing orders
Pharmacies actively receiving and fulfilling orders via the platform
15
Onboarded — ready to go live
Training complete, ready to receive their first orders
22
In onboarding
Registered and progressing through training
60
Newly registered
Recent sign-ups from national expansion — VIC, QLD, WA, TAS, NT
Registrations by state
ActivePipeline
Network reach
Pharmacy groups & brands on the platform
37
Capital Chemist locations
8
Blooms the Chemist locations
7
TerryWhite Chemmart locations
6
LiveLife Pharmacy locations
3
Priceline Pharmacy locations
53
Independent pharmacies
Healthcare provider / clientOrdersVolume shareSector
Birrang Enterprise Development Company28
25%
NDIS
Right at Home ACT35
20%
Aged care
LiveBetter Community Services19
17%
NDIS
NDSP Plan Managers7
11%
NDIS
Pearl Home Care Canberra8
9%
Aged care
Pearl Home Care Central West NSW32
7%
Aged care
Glenray Plan Management4
6%
NDIS
Nib Thrive Pty Ltd2
2%
Health fund
Simply Helping ACT3
2%
Aged care
Marymead CatholicCare6
1%
Community
Product categorySKUs availableService type
Disposable Pads & Pants292Clinical
Supplements & Nutrition278Clinical
Moisturising & Creams128Clinical
Dressings111Clinical
Cleansing73Clinical
Braces & Compression47Independence
Walking & Mobility Aids46Independence
Footcare45Clinical
Other (27 categories)405Mixed
Most ordered productsTimes orderedCategory
Main Meal (400g) — meal credit, choose in-store15Meals
Molicare Premium Mobile Pant 10D Large7Continence
Huggies Thick Baby Wipes Fragrance Free 80pk5Wipes
Molicare Premium Mobile Pant 10D Medium5Continence
TENA Pads Maxi Night 14pk5Continence
Depend Realfit Underwear Women XL4Continence
TENA ProSkin Pants Plus Bariatric XXL3Continence
Sustagen Hospital Formula Vanilla 840g2Supplements

128 supplier partners across clinical, independence, and everyday living categories.

Essity (TENA)
Continence
Hartmann (Molicare)
Continence
Kimberly-Clark
Wipes & continence
Nestlé Health Science
Nutrition
Smith & Nephew
Wound care
3M Medical
Tapes & dressings
B. Braun
Medical devices
Flavour Creations
Dysphagia nutrition
Abbott
Nutrition & enteral
Ego Pharmaceuticals
Skincare
Care Pharmaceuticals
Topicals
+116 more
Across all categories
Platform highlights
▲
Rapid national adoption
122 pharmacies registered across all 7 states and territories in under 5 months. Order volume grew 442% from December to March, with 11 HCP clients actively ordering across NDIS, aged care, and health fund sectors.
◆
Extensive product catalog
1,425 products from 128 suppliers covering continence, nutrition, wound care, mobility, and everyday living. 92% are clinical products aligned with NDIS and aged care needs — purpose-built for PharmLink.
◎
Strong pharmacy brand engagement
Capital Chemist (37), Blooms the Chemist (8), TerryWhite Chemmart (7), LiveLife (6), Priceline (3) alongside 53 independents. Covers metro, regional, and remote communities including far north QLD and WA Kimberley.
▶
Pharmacies receive orders at zero risk
Pharmacies are paid at product cost with zero credit exposure — PharmLink absorbs all collection risk. In return, pharmacies gain incremental revenue from HCP clients they don't currently serve, with no marketing cost.
PharmLink
PharmLink Pty Ltd · ABN 80 626 005 310 · 166 Rocket St, Bathurst NSW 2795
Confidential — prepared for The Pharmacy Guild of Australia · April 2026